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Knowledge Base
How long will my Reseller account setup take?

All Reseller Hosting accounts are set up immediately after your purchase. However, if you pay using a credit card, it might take up to a few hours for us to proceed your payment.

Can I host CDN on a Web Hosting server?

Web Hosting services are meant for standard Web Hosting use only. Thus the use for file sharing, torrents, streaming and proxies is not allowed. To find out more, please read our Terms of Service.

Do you allow overselling for Reseller Hosting?

No, we do not allow overselling. If our customers overuse the resources we offer, Reseller Hosting plans might become unsustainable.

Is the WHM transfer tool available for my Reseller Hosting customers?

No, WHM transfer tool is not available, as according our Terms of Service, all accounts (up to 30) can be transferred by our support team only.

What control panels do you provide for Web Hosting?

We provide cPanel as a control panel.

How long will it take to set up my Web Hosting account?

After you order and pay for your Web Hosting service, your account will be set up immediately.

Can I upgrade my Web Hosting plan?

You can upgrade your service to another Web Hosting plan with more resources via your Client Portal.

How can I buy a dedicated IP for my web hosting service?

If you are using Hap Pro plan, a dedicated IP is already included. However, if you have signed up for Hap Lite or Hap Swift plan or you need an additional dedicated IP, you can add more resources via your Client Portal.

What versions of PHP do you offer?

We currently have 5 PHP versions – 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, 7 and 7.1

What databases do you support?

Our Web Hosting service supports both MySQL and PostgreSQL databases.

Can I buy a domain together with Web Hosting?

You can purchase a new domain together with your hosting service or order later directly at your Client Portal.

What IP addresses will my Reseller Hosting clients get?

When you purchase a Reseller Hosting plan you will get an IP address that will remain the same for your clients as well.

Where are your Reseller Hosting servers located?

Our Reseller Hosting servers are located in the following locations:

  • São Paulo, Brazil
  • Frankfurt, Germany

Where are your Web Hosting servers located?

Our Web Hosting servers are located in the following locations:

  • São Paulo, Brazil
  • Other
  • Los Angeles, United States

Can't find solution for your issue?
Here at Haphost, we are seeking to make our customers happy. If you have a question or concern, you've come to the right place! If you can't find an answer here in our Support Center log in to your Client Portal and submit a ticket.